Terms and Conditions

Registration Data

User shall be entitled to use the Website for any online shopping transaction after getting him/her registered on the Website after furnishing all relevant information relating to User as sought on the Website. User shall be solely responsible for the confidentiality of its User Id and Password.

User shall be solely responsible for the accuracy and correctness of all such details/information given by User during registration. If we have reason to doubt the correctness of any details/information furnished by User or in case any information furnished by User is found incorrect, false or misleading then we shall be entitled to cancel or suspend the registration of User permanently or for such period as we deems fit.

User shall not (a) select or use name, User ID, mobile number and/or mail id, of another person with the intent to impersonate that person or (b) use a User id a name subject to any rights of a person other than User without appropriate authorization. We reserves the right to refuse registration of, or cancel User id in its discretion.

In order to ensure that we are not violating any rights that the User may have in his/her Information, User hereby agrees to grant in our favour a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the database rights which the User has in his/her Information, including but not limited to rights in any media now or in future with respect to Users Information solely to enable us to use the information supplied by the User to us. We will only use Users Information in accordance with the Agreement.

User agrees and understands that We shall not be responsible in any manner whatsoever for:

  1. Delivery of Product(s) at wrong address furnished by User.
  • any loss and/or damage to User due to incorrect, incomplete and/or false information furnished by User or

The User shall further be liable to be prosecuted and/or punished under applicable laws for furnishing false, incorrect, and/or misleading information to us.

While placing an order, If the User orders multiple quantity of same or different product spanning across multiple order under the same name or group Company may at its discretion treat the said order as bulk order and Company reserves its right to cancel such bulk orders. If at any time, it is found/observed that User has by misrepresentation or any other way has ordered more than 5units of a particular product, it will amount to bulk order and we reserves its right to reject such order(s) partly or fully. The fulfilment of order placed by the User shall be subject to availability of the stock with us.

Representations and Warranties

User represents and warrants that User is the owner and/or authorised to share the information User gives on the Website. User confirms that the information is correct, complete, accurate, not misleading, does not violate, rules and regulations.

  1. User undertakes to indemnify and keep indemnified us and/or its shareholders, directors, employees, officers, affiliates, partners, associate/ subsidiary companies/entities, advisors, accountants, agents, consultants, contractors, , partners and/ or suppliers for all claims resulting from detail/information User posts and/or supplies to us. We shall be entitled to remove any such detail / information posted by User without any prior intimation to User.
  • User agrees and undertakes that she/ he shall be solely responsible for his/her Information and confirms that information submitted by User:
    • is correct, complete, relevant and accurate.
  • is not fraudulent.
  • does not stalk or otherwise harass another user
  • does not and shall not infringe any third party’s intellectual property, trade secret and/or other proprietary rights and/or rights of publicity and/or privacy.
  • shall not be defamatory, libellous, unlawfully threatening and/or unlawfully harassing.
  • shall not be indecent, obscene and/or contain pornography and/or contain any thing which is prohibited under any prevailing laws, rules & regulations, order of any court, forum, statutory authority.
  • shall not be seditious, offensive, abusive, liable to incite racial, ethnic and/or religious hatred, discriminatory, menacing, tortuous, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy and/or which may cause annoyance and/or inconvenience.
  • shall not constitute and/or encourage conduct that would be considered a criminal offence, give rise to civil liability, and/or otherwise be contrary to the law.
  1. shall not be or include material that is technically harmful (including, without limitation, computer/ mobile viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data or any other code or files) or other computer programming routines that may damage, detrimentally destroy, limit, interrupt, interfere with, diminish value of, surreptitiously intercept or expropriate the functionality of any system, data or personal information.
  • shall not create liability for us or cause us to lose (in whole or in part) the services of our’s ISPs or other suppliers.
  • is not in the nature of political campaigning, unsolicited or unauthorized advertising, promotional and/ or commercial solicitation, chain letters, pyramid schemes, mass mailings and/or any form of spam or solicitation.
  • is not illegal in any other way.
  • Further, the User agrees and understands that we reserves the right to remove and/or edit such detail / information.

User confirms that he/she shall abide by all notices and all the terms and conditions (updated from time to time) contained and mentioned herein.

  • User undertakes and confirms that User shall not use our’s website, services and/or materials therein for any purpose that is unlawful and/or prohibited by the terms of the Agreement and/or under any applicable laws, rulings, notifications, orders of any court or statutory authority. User shall not use the Website, services and/or materials therein in any manner which could damage, disable, overburden and/or impair the Website and/or any services therein and/or the network(s) connected to the Website and interfere with other Users use and enjoyment of the Website and/or services therein.
  1. User shall not attempt to gain unauthorized access to any service on the Website, other Users Account(s), Computer systems and/or networks connected to the Website through hacking, phishing, password mining and/or any other means(whether now known or hereafter developed or invented). User shall not or shall not attempt to obtain any materials or information through any means not intentionally made available to User through the Website. User agrees and understands that she/ he is responsible for all of his/ her activity in connection with the services and accessing the Website. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of Users right to access the Website
  1. User may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other User. As a condition of use of this Website, User warrants us that User will not use this Website for any purpose that is unlawful or prohibited by these Terms & Conditions, notices and/ or by the applicable law. Also, User must not harass, intimidate or impersonate other Users or use any information obtained from the service in order to do so.
  1. Certain elements of the Website will contain material submitted by other Users. We disclaims its responsibility for the content, accuracy, conformity to applicable laws of such material. Part of the Website contains advertising/other material submitted to us by third parties. Responsibility for ensuring that material submitted for inclusion on the Website complies with applicable laws is exclusively on the advertisers we will not be responsible for any claim, error, omission and/or inaccuracy in advertising material. We reserves the right to omit, suspend and/or change the position of any advertising material submitted for insertion. Acceptance of advertisements on the Website will be subject to our’s terms and conditions which are available on request.

Store Pick Up Service

The Users shall pick-up the Product(s) within Forty Eight (48) hours from the date of Invoice generated. Invoice will be sent only through email or other means of electronic medium. Hard copy will be provided during the pickup from such store as may be selected by the User from the Store locator “(Store)” during the transaction on the Website “(Store Pick Up Service)”. In case the Product(s) is not collected within the aforesaid stipulated time, we may at its sole discretion cancel the order at point of time and the money will be refunded in accordance with the Refund Policy.

  1. An original valid Photo ID of the User whose name is mentioned on the invoice from the list of valid Photo IDs acceptable by the us shall be produced at the time of pick-up. The same will be scanned and kept in our records for any future references –
    1. Pan Card
  • Valid Driving licence
  • Election Card
  • Passport Copy
  • Aadhar Card
  • Valid College ID (considered only for students)
  • In case the Customer who placed an order on the Website cannot visit the store for collecting the Product, the User can send anybody with authority letter, printed copy of the order confirmation email and copy of the photo identity proof which would be presented along with the said representatives photo identity proof
  • The User shall have to visit the Store in case of any returns and/or refunds in respect to the Product(s) which are purchased by the User by availing the Store Pick up Service option.
  • We hereby expressly states that any request from the User in respect to any change in colour and/or model of the Products purchased by the User through the Website shall not be accepted.
  • The order for purchase of the Products placed by the User using the Store Pick Up Service can be cancelled by the User at the Store
  • The Refund policy of the Website as set out in Clause XIII of these Terms and Conditions is applicable to Store Pick-up transactions as well. Further, the refund will be done to the Users account as per the mode of payment selected at the time of purchase of the Products.

Cancellation Request:

  1. In case of cancellation within 24 hours of placing the order, a full refund will be initiated.
  2. Post the 24-hour window, you will be charged 10% of the order value as a restocking fee.

Replacement Policy for Store Pick-up Transactions –

  1. The Replacement Policy under the Store Pick Up Service will be applicable only on account of inherent manufacturing defects “(Store Pick-up Replaceable Products )”, subject to fulfilment of the following conditions:
  1. The Store Pick-up Replaceable Products must be presented for replacement within Four (4) days of pick-up of the Products from the respective Store.
  • The original invoice must be presented at the time of replacement.
  • The Store Pick-up Replaceable Products must be returned in an undamaged and saleable condition including all the accompanying accessories and manuals. There should be no signs of external damage on the packaging, including the original carton. We shall have the sole right to make a decision in respect to the condition of the Store Pick-up Replaceable Products which shall be final and binding.
  • It is expressly provided that if any Store Pick-up Replaceable Products are not available with the Store, the money shall be refunded to the User in accordance with the our Refund Policy as set out herein.
  • Store Pick-up Non-Replaceable Products –
  • Products marked in website as Non-Replaceable will not be replaced under any condition
  1. Any products sold under Special offers or Promotional Schemes will not be replaced
  • Free gifts will not be replaced and/or covered under any kind of warranty.

Return Policy for Home Delivery

  1. All Products purchased from the Website enjoy seven (7) days Return Policy.
  • Any Product, purchased from the Website, can be returned to us within seven (7) days of delivery of the same to User by placing a Cancel Order request in writing to customersupport@geysermart.com.
  • We work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.
  • Any Product purchased from the Website can be returned to us only if the Product supplied by us is damaged, defective or the Product received is different from the Product that was ordered.
  • The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
  • In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective and/or is different from the Product that was ordered, User shall immediately intimate us at customersupport@geysermart.com about such damage and/or defect and/ or difference and we shall arrange for the replacement of the Product or refund of price of the Product along with shipping charges, if any, collected by us  in the unlikely event, we are unable to replace the damaged and/or defective Product. For any Refund or Exchange / Replacement of Product the relevant provisions of Refund and Exchange shall apply as given herein.
  • In case of Cancellation (Return / Replacement) of order after delivery of the Product to User, we will arrange pick up of the Product to be returned. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the Product being returned. At the time of pickup the User will be provided with acknowledgement of pick up by our Logistical Partner. User should retain the said acknowledgment and quote or product the same in all his/her future communications with us in this regard.

All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of cancellation of order of the Product with which the free gift(s) is/are given.

  1. Exchange / Replacement for Home Delivery
  • In case the Product is found having certain defect(s) immediately after delivery of the same, User can request for exchange/ replacement of the Product any time after delivery of the Product but not later than seven (7) days from the date of delivery of the Product, by placing Exchange/ Replacement Request by Writing an e-mail to us on customersupport@geysermart.com.
  1. In case User decides to get replacement of the Product due to certain defect in the Product as provided above, then we will arrange pick up of the Product to be exchanged/ replaced. However, User agrees to assist and cooperate to return the Product with all its accessories, freebies, original packing materials and such declaration duly signed by User as may be suggested by us while registering call for return/replacement.
  • In case a customer approaches after 7 days of delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturers warranty terms.
  • Subject to the provisions as set out here in above, User hereby agrees and understands that Products can be returned by the User only by registering/ lodging a Return request by writing an e-mail to us on – customersupport@geysermart.com

    • In case User opts for replacement of the Product due to any defect at the time of delivery or demo/installation of the Product, User will have to ensure that the Product is returned in undamaged and saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton. Kindly refer to the Returns sections on the Website for further detail on the Return Process.

No Warranty for Freebies

Free gifts given with any of the Product purchased from the Website will not be exchanged and/or covered under any kind of warranty.

  • Payment Terms

User shall be entitled to use a valid credit / debit and/ or any other payment cards, online banking facility to make payment against any transaction being effected at the Website. User undertakes and confirms that he/she would furnish correct, complete and accurate detail of credit / debit and/ or any other payment cards, online banking accounts and shall be solely responsible for any cost, expense, loss and/or damage which may be levied upon the User due to furnishing of wrong detail/ information relating to his/her credit / debit and/ or any other payment cards or online banking accounts.

User hereby agrees and understands that the facility of finance by way of equated monthly instalment (EMI) is provided by banks and/ or NBFCs and available on purchase of specific products. User understands and agrees that for converting any Purchase Transaction into EMI, the same is done by respective Banks and/or NBFCs and not by us. EMI is at the sole discretion of the bank and/or NBFCs. Any refund related to interest charged to the customer, should be dealt with the issuing bank and/or NBFCs directly. For Paylater/deferred payment option, we may need to provide the Users information to the third parties to facilitate this payment option. Such third parties may contact the User for documentation and payment. The User shall be solely liable and responsible for the payments under this option and we shall not be liable in any case for the incidental actions arising from the delayed or non-payment under this option. The User is advised to read the detailed Terms and Conditions before availing this payment option. User expressly agrees and declares that we shall not be liable for the loss of any nature whatsoever including without limitation indirect, consequential, special and/ or incidental to the User arising, directly or indirectly, out of decline of authorization for any transaction, resulting from the User exceeding his/ her preset permissible payment limit under the credit / debit and/ or any other payment cards and/ or online banking accounts.

We confirms that the detail provided by User in this regard shall be kept confidential and shall not be disclosed to any third party except to the extent required under the rules of any stock exchange and/or by applicable laws, regulations and/or processes of any government authority and/or in connection with any judicial process regarding any legal action, suit and/or proceeding arising out of and/or relating to this Agreement.

Further we actively reports and prosecutes actual and suspected credit/ debit/ cash card fraud. We may require further authorization from User such as a telephone confirmation of Users order and/or other information. Our decision to require further authorization is at our sole discretion. We reserves the right to cancel, delay, refuse to deliver, or recall from the carrier any order if fraud is suspected. We shall not be liable to User for any loss resulting from such cancellation.

We captures certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any order is suspected to be fraudulent, all records will be submitted with or without a subpoena to all law enforcement agencies and to the credit/ debit/ cash card company for fraud investigation. We will cooperate with authorities to prosecute offenders to the full extent of the law.

We shall take all reasonable precautions to protect the information provided by the User. However, it is expressly provided and accepted by the User that the we shall not be responsible in any manner whatsoever for any third party action which results in the information provided by the User being exposed and/or misused by such third party who accessed such information without any authorisation from us.

  1.  
  1. Cancellation of Order before Dispatch of Products by us
  1. We hereby informs User that User’s receipt of an electronic or other form of order confirmation does not signify our’s acceptance of User’s order, nor does it constitute confirmation of our offer to sell. We reserves the right at any time after receipt of Users order to accept or decline User’s order for any reason. We further reserves the right any time after receipt of the order, , to supply less than the quantity ordered by the User. We will inform the User about its decision to supply the products in quantity less than the quantity ordered. User then in its discretion may or may not agree to such modified quantity. We may require additional verifications or information before accepting any order.
  • We shall have the right to refuse or cancel any orders placed for Products listed at an erroneous price, rebate or refund, or containing any other incorrect information or typographical errors. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and Users credit/ debit/ cash card charged. If Users credit/ debit/ cash card has already been charged for the purchase and Users order is cancelled, We shall immediately issue a credit to Users account for the amount of the charge via NEFT.
  • User shall be entitled to cancel an order of any Product, booked on the Website, by placing a “Cancel Order” request, by Writing an e-mail to us on – customersupport@geysermart.com. 
  • “Cancel Order” can be initiated any time after booking of order but before status of order changes into “handed over to courier” on the Website.
  • Refund Policy
  • Any cancellation/exchange in accordance with above terms qualifies for payment reversal / replacement of the Product depending on availability of the Product and preference of User.
  1. Any eligible refund will be initiated by us for credit into the account provided by User, within seven (7) working days of receipt of Request for Cancellation of Order, in case of Cancellation before delivery of the Products, or within 7 (Seven) working days after the our logistics partner picks up the Product(s) from the Users place, in case of Cancellation of Order after delivery of the Product(s). However, it will be credited to Users bank account within such time as taken by banking channels to process refund transaction. We shall not be liable for any charges levied by the bank for processing of the refund transaction and the same will solely be borne by the User.
  • Interest Fee Reversal – In case of Cancellation of any Transaction due to any reason, whatsoever, and if there is any EMI Facility availed by User in that particular Transaction then Interest fee debited to Users card account may be reversed in accordance with the terms of the respective issuing bank and User shall have to contact its card issuing bank directly. We recommends that User should inform the card issuing bank for the cancellation of the transaction and follow up with the said bank for the said refund. The refund of any Interest depends upon the stage of the transaction when it is cancelled and shall be done in accordance with the terms of the card issuing bank. We shall not be responsible for any delay or issues relating to refund of Interest by respective bank. We shall not be liable in any way for any delay or issues relating to delay in refund of Interest
  • In case of refund (EMI transactions), though the amount is credited back to the customer’s card, the EMI closure will happen only after customer communicates the same to the bank. Customer will need to specifically communicate to the banks its intent of EMI loan closure. Also if customer fails to communicate the same to bank, the interest amount that bank will keep levying will be borne by the customer. Foreclosure or any other charges, if any which are levied by the customer’s bank, will be borne by the customer.

The aforesaid terms and conditions in respect to refund by us shall be referred to “Refund Policy.“

  • COUPONS

Each set of Coupon is governed by its own terms and conditions including but not limited to its use, limitation, applicability, restriction, validity, etc. All such respective terms and conditions are available with the respective Coupons. We reserves its right to amend such terms and conditions for Coupons from time to time depending on the use, upgrade, update and regulatory/statutory mandates without any notice to customers.

  • Delivery & Installation

We shall exercise all possible measures to ensure that any Product booked on the Website is shipped within seven (7) working days from date of booking of order on the Website subject to successful realization of payment made against the said Order and availability of the Product(s). However, User understands and confirms that we shall not be held responsible for any delay in shipment of Product due to circumstances beyond the our control, rest assured we takes all required and necessary steps to ensure shipment of the Product is within above mentioned timelines.

In case User books Order of multiple Products in one transaction, we would endeavour to ship all Products together. However, this may not always be possible due to Product characteristics and/or logistics issues. If User purchases multiple Products in single transaction, then all the Products would be shipped to a single shipping address given by User. If User wishes to ship Products to different addresses, then User should book separate orders based on delivery addresses.

We may choose to deliver the Products through our Service Partners. For the purpose of effecting the delivery, the delivery person may connect with the user before the delivery. As part of the process the delivery person may request you to sign the proof of delivery which needs to be signed and returned to the delivery personnel. Delivery person may in cases where in the delivery is accepted by person other than the one under whose name the order is placed may request such person to show valid identity proof.

Installation of Products will be undertaken by the respective brands or their service partners. Standard installation charges, if any shall be applicable and User undertakes to abide by and pay necessary charges.

  • Force Majeure

We shall not be liable for any failure and/or delay on its part in performing any of its obligation under this Agreement and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason there of if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein.

Explanation:” Force Majeure Event” means any event due to any cause beyond the reasonable control, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake ,explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond our control hereto which prevents timely fulfilment of obligation of by us hereunder.